LAWNSTUDIO Privacy Policy

Last updated: 14/11/25

LAWNSTUDIO is committed to protecting your privacy and keeping your personal information safe. This policy explains what information we collect, how we use it, who we share it with, and how it is protected. By using our website or our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to deliver our services and improve your experience. This may include:
Personal details including your name, email, phone number and address
Property details for quoting and service delivery
Payment details including card information processed securely by our payment partners
Service history and communication records
Website usage data such as IP addresses, device information, cookies and browsing behaviour

2. How We Use Your Information

We use your information to:
Provide lawn care and maintenance services
Create quotes and manage bookings
Send updates, reminders, invoices and service notifications
Improve website performance and customer experience
Respond to enquiries
Process payments securely
Maintain internal records and verify your identity when required
Send marketing communications only if you have opted in

3. Disclosure of Information

We do not sell your information.
We may share your information only with:
Trusted service providers such as payment processors, booking platforms and CRM tools
Employees and contractors who require access to complete your service
Relevant authorities if required by law or to protect our business rights
Website analytics providers to help improve site performance
All third parties are required to handle your data safely and in line with this policy.

4. Method of Disclosure

Information may be disclosed through:
Secure digital platforms such as ServiceM8, Stripe and email systems
Encrypted payment gateways
Internal systems used to manage bookings and communication

We ensure all disclosures follow strict privacy and security protocols.

5. Data Security

We take data protection seriously. Security measures include:
Encrypted payment processing through recognised providers
Restricted internal access to customer records
Two factor authentication where available
Regular system updates and security patches
Secure storage of digital files through trusted platforms
No customer payment information is stored directly by LAWNSTUDIO

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality and personalise your experience. You can disable cookies at any time through your browser settings, although some features may not work correctly.

7. Access to Your Information

You may request to access, update or correct your personal information at any time. Contact us at contact@lawnstudio.co and we will respond promptly.

8. Marketing Communications

We may send service updates, seasonal tips and promotions if you have agreed to receive them. You can opt out at any time by clicking unsubscribe or contacting us directly.

9. Data Retention

We keep your information only as long as necessary to fulfil the purpose for which it was collected or as required by law.

10. Third Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this privacy policy occasionally. The latest version will always be available on our website.

12. Contact

For any questions or privacy requests, you can contact us at:
LAWNSTUDIO
Email: contact@lawnstudio.co
Website: www.lawnstudio.co